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When your guests feel so good about eating in your restaurant, staying in your hotel, or experiencing your product or service that they willingly pay you and refer their friends and colleagues, then THAT is Front-Row service. Everyone likes to feel special and to be treated like a VIP, yet sometimes people in the service and hospitality industry fall a bit short. Sometimes, people don’t even realize how much money they are leaving on the table because of giving just okay service. Well, it’s time to learn and practice Front-Row service and watch your customers become raving, referring, Front-Row fans!